Effective Date: September 4, 2026.
These terms govern your use of KOLIBRI Pro, available at kolibripro.com. By using the service or placing an order, you agree to these terms.
KOLIBRI Pro is an online service that creates personalized travel itineraries.
You provide information about your trip and travel preferences through our questionnaire, and KOLIBRI Pro uses automated technology and artificial intelligence to generate a customized itinerary based on the information you submit.
Sample itineraries published on the website may be available free of charge. Personalized itineraries are a paid service.
Depending on your destination, trip length, and preferences, your itinerary may include:
The exact content of each itinerary depends on the trip details and preferences provided when the order is placed.
KOLIBRI Pro aims to use current and reliable information available at the time your itinerary is generated. However, business hours, prices, schedules, ticket availability, reservation requirements, and other third-party information may change without notice.
Before visiting a location, purchasing a ticket, or making a reservation, you should verify important details directly with the relevant provider or official website.
KOLIBRI Pro is not responsible for changes made by third parties after an itinerary is generated, or for circumstances outside our control, including weather conditions, flight delays or cancellations, visa or entry restrictions, temporary closures, transportation disruptions, or similar events.
KOLIBRI Pro is not a travel agency, tour operator, airline, hotel, ticket seller, or booking provider.
Any booking, purchase, reservation, or other transaction with a third-party provider is made directly between you and that provider and is subject to the provider’s own terms, policies, and conditions.
Some links on the website or in an itinerary may be affiliate links. If you use an affiliate link, KOLIBRI Pro may receive a commission at no additional cost to you.
You are responsible for keeping your account credentials secure and for activity that occurs through your account.
KOLIBRI Pro and any purchased itineraries are intended for personal use only. You may not resell, commercially distribute, reproduce for commercial purposes, or otherwise exploit a paid itinerary without prior permission from KOLIBRI Pro.
Paid services are intended for users who are 18 years of age or older.
KOLIBRI Pro provides travel planning information and recommendations. An itinerary is not a guarantee of any particular travel experience, availability, price, schedule, or outcome.
To the fullest extent permitted by applicable law, KOLIBRI Pro’s total liability arising out of or relating to a specific paid order will not exceed the amount actually paid for that order.
Nothing in these terms limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.
We may update these Terms of Use from time to time.
The current version and its effective date will be posted on this page. An order will generally be governed by the version of the terms in effect when the order was placed, except where applicable law requires otherwise.
These terms are governed by the laws of the State of Florida, United States, without limiting any mandatory consumer protections that may apply to you under applicable law.
Questions about these terms may be sent to: hello@kolibripro.com.
The price of a personalized itinerary depends on the trip details selected or entered by the customer and is displayed before payment is confirmed.
Unless otherwise stated, prices are shown in U.S. dollars.
Payments are processed by Stripe. KOLIBRI Pro does not receive or store your full payment card details.
When you place an order, your payment method may be authorized for the amount of the purchase.
KOLIBRI Pro then begins generating your personalized itinerary.
If the itinerary is successfully generated and delivered, the authorized payment may be captured and the purchase amount charged.
If KOLIBRI Pro is unable to generate the itinerary due to a technical or other service-related failure, the payment will not be captured and the authorization will be released or canceled.
The time it takes for an authorization hold to disappear from your account depends on your bank or payment provider.
Because personalized itineraries are custom digital products created using the information you provide, refund eligibility depends on the reason for the request.
You may contact us to request a refund if the delivered itinerary has a material technical defect or materially fails to match the core details of the order, for example:
Refund requests should be sent to hello@kolibripro.com within 14 days after the itinerary is delivered. Please include your order information and a description of the issue.
Personal preference alone — including disagreement with a particular attraction, restaurant recommendation, activity, or suggested order of stops — does not automatically qualify for a refund.
Refund requests are reviewed individually based on the circumstances and applicable law.
If a refund is approved, it will be issued to the original payment method whenever possible.
The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
To provide and operate KOLIBRI Pro, we may collect and process information such as:
KOLIBRI Pro does not store your full payment card details.
The website does not use advertising trackers or third-party analytics. Open trips and settings may be stored in your browser so that the website can function.
We may use your information to:
KOLIBRI Pro may use third-party service providers to operate the service, including:
We provide service providers only with information reasonably necessary for them to perform the relevant service on our behalf or as otherwise permitted by law.
Payment card details are not sent to the artificial intelligence model used to generate travel itineraries.
KOLIBRI Pro and its service providers may process or store information in different countries, including the United States and countries within the European Union.
Where required, international data transfers and processing are handled in accordance with applicable data protection requirements and the policies or safeguards maintained by the relevant service providers.
We retain account, order, and itinerary information for as long as reasonably necessary to provide the service, maintain your account, comply with legal or accounting obligations, resolve disputes, and enforce our agreements.
Technical and security-related information is retained for as long as reasonably necessary for operational, fraud-prevention, security, and legal purposes.
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
To submit a privacy request, contact us at hello@kolibripro.com.
For security purposes, we may need to verify your identity or your connection to the relevant account before completing a request.
KOLIBRI Pro is not intended for children under 18, and we do not knowingly collect personal information from children under 18.
For questions about the service, payments, refunds, or privacy: KOLIBRI Pro, hello@kolibripro.com.
